Returns and exchanges of unused items are accepted only within 7 days from receipt. Items with factory defects must be reported within 2 days upon receipt in order to qualify for replacement.
Items for return or exchange must be reported to us immediately with photo and/or video of the following details:
- Name of item, SKU, and Quantity
- Production Date and Batch Number (e.g. 03 JAN 21 B1)
- Date Delivered/Received
- Product Claim/Issue
- Product Discoloration
- Packaging Issue (e.g. not properly sealed, broken seal, bloating, etc.)
- Underweight or smaller number of pieces (e.g. Sausage 500g 5 pieces – 4 pieces)
- Product deterioration (melted, crushed, have holes, slimy, off-odor, watery, etc.)
- Expired product upon delivery
- Photo of the product
All items subject for return and exchange will be inspected by our Quality Assurance Department. The results and recommendations will be given after 2 days.
All items for exchange will be delivered on your next delivery.